Doug Stephens’ entire life has been centered in the engineering and construction industry. The son of an architect and homebuilder, he spent his late teenage years working construction for his dad’s business. Once he entered college, he worked part time as a survey technician for a civil engineering firm. Doug’s surveying experience included performing topographic surveys, property boundary surveys, and construction layout and staking for buildings and roadways.
In 1997, Doug graduated from Iowa State University with a Bachelor of Science degree in Civil Engineering. Since then, he has accumulated over 20 years of engineering, construction, and inspection-related experience. Doug’s first engineering position out of college was a staff engineer on a civil-design team for a multi-discipline engineering/architecture firm. Doug’s initial engineering experience included the layout and design of residential subdivisions, parking lots, sanitary and storm sewer systems, and waterways.
But Doug’s passion was building structures. And after one year of working in civil design, he moved into structural design of buildings and bridges. His structural design experience includes a wide range of commercial and residential building projects that includes sports facilities, commercial office buildings, restaurants, industrial and warehouse facilities, apartment complexes, and high-end custom homes. While working as a structural engineer, he pursued post-graduate studies in structural engineering from Kansas State University and North Carolina State University. In 2003, Doug passed the structural engineering exam to become a licensed professional engineer.
In 1999, Doug formed a residential home-building company and started with one spec house. By 2004, his company was constructing up to 25 single-family homes a year with a total gross sales of over $4.5 million. Doug was meticulous in every aspect of the home building process. He designed, engineered, and oversaw the day-to-day construction of every house.
While most builders in the area were leaving the quality of the construction up to their sub-contractors, Doug insisted on engaging with his sub-contractors to ensure that the quality was built into the house from the ground up. He learned early in his building career that the home inspections provided by the city inspectors were an insufficient quality control measure. Therefore, he inspected every part of the construction from beginning to end to ensure that his end product was the highest quality available in the industry.
In 2011, Doug began using his years of engineering and construction related experience in the field of forensic investigations. Doug has performed hundreds of forensic investigations related to storm-related damage of roofing and exterior claddings of buildings, water intrusion, structural damage and collapse, differential foundation movement, vehicle impacts, and construction defects.
Emily is the National Business Director for Stephens Engineering Consultants, Inc. Emily earned her BA degree from Iowa State University in Journalism Mass Communications (JLMC) emphasizing in Advertising. She also earned a double minor in Speech Communication and Telecommunicative Arts. She is bilingual (English and Spanish) and enjoys using her skills to help provide exceptional customer service for our clients. Passion for satisfaction is what drives her and she thrives on being a team player to ensure the high quality standards of our professional services. Emily enjoys establishing and servicing new clients and is currently a member of the Houston Claims Association.
Teresa is from North Alabama where she attended college majoring in business administration and marketing. She moved to Atlanta right after college and went to work for a rental car company. There she began building relationships with insurance agents and adjusters. She found her niche solving problems while providing information and answers to her clients at insurance companies and law firms.
Her love and passion is providing exceptional, trusted and confident service to her clients in conjunction with experts that uncover the truth in discovery for insurance professionals and legal authorities. She enjoys meeting with clients and anticipating their needs with a friendly and positive attitude. Teresa is married and has a daughter attending Georgia State University.
She served as President of the Marketing Insurance Claims Association and was a Past Most Loyal Gander of the Honorable Order of the Blue Goose, International for the Georgia Pond. She also lends her talents serving on the Board of Directors for the Atlanta Claims Association and for the Insurance Professionals of Atlanta. Teresa is also a certified educational instructor of Ethical Values to provide continuing education credits. She has attended North Point Community Church for two decades and serves on the Host Team as an usher and a greeter.
Teresa is creative with a kind and fun-loving nature which successfully allows her to positively communicate with top executives at Fortune 500 companies. In three decades of serving the insurance industry and legal community, she has generated over $10 million of revenue and has exceeded sales quotas on numerous occasions. She loves a challenge and easily earns the respect of her clients as a punctual, reliable and trusted professional.
With extensive experience in the insurance industry, Marsha has a proven track record developing and maintaining long-term relationships with leaders in various industries. Marsha has over 35 years working with regional and national accounts encompassing multiple insurance carriers, including Independent Adjusting firms. Marsha’s expertise comprises of working with claim managers, supervisors, and adjusters to assess needs and provide expert forensic guidance. Additionally, she has worked with CAT teams after significant weather events to establish client needs and identify resources. Marsha has managed the southern U.S. region including forensic engineering, fire and explosion investigations, environmental, laboratory and specialty services. As an active member of the Dallas, Houston, and San Antonio Claims organizations, Marsha is well known in the insurance industry.
For the past 14 years, Terry Sutton has been involved in the insurance industry as a licensed agent and adjuster, as an educator and restoration specialist with ServiceMaster, and now as Regional Account Manager with Stephen’s Engineering Consulting. While at ServiceMaster, he oversaw one of the largest continuing education programs in Texas teaching thousands of insurance professionals yearly.
For a number of years, he served on the executive board of the Dallas Claims Association, was President of the Fort Worth Claims Association, served as President of the Mid-Cities Rotary Club in the DFW area, and was very involved in numerous civic and non-profit organizations. For four years, he served as chairman of the Tarrant Area Hoarding Task Force and is a frequent speaker on the topics of Customer Service as well as Ethics and Hoarding Disorder to civic, professional and faith-based groups. He has written a number of insurance related continuing education classes in the areas of ethics, customer service, water mitigation, smoke and odor restoration, trauma, hoarding resolution, and mold and bio-hazard remediation. He is a licensed adjuster, a licensed minister and has several professional certifications.
In his spare time he is involved in a new nonprofit company, Terry Sutton Consulting, Inc., dba Master Your Disaster, that focuses on teaching and helping hurting people, particularly those affected by tragedy and trauma. Mr. Sutton is a former vocational minister and has 4 children and four grand children. He has and his wife Debby have recently relocated from Texas to northwest Florida.